Toolstation Reviews

Based on 106 customer reviews from our shopper community, Toolstation's overall rating is 4.45 out of 5 stars and 91% of reviewers recommend this brand, which indicates that most consumers are generally satisfied with their purchases.

4.5

106 Reviews

Overall Rating

5 Stars

81

4 Stars

9

3 Stars

6

2 Stars

3

1 Star

7

Good Value

0.0

Price & Quality

0.0

Shipping & Delivery

0.0

Customer Service

0.0

Return Policy

0.0

All Reviews (106)
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AnnetteGordon
May 14, 2023
"All good"
All good. Didn't have my code for collection. But they saw me right
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Annette.Burke
May 14, 2023
"Easy to use website"
Easy to use website, excellent quality and acceptable price. One minor glitch was part of my order was next day collection, I now know it was being delivered to my two local Toolstation branch by Evri, but the email I got from Evri caused me to wonder if it might be coming directly to me which is not something I wanted.
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reddog397
May 14, 2023
"Very highly recommended"
Very helpful and knowledgeable about the product we asked for
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Louis
May 14, 2023
"Once again ordered night before ready…"
Once again ordered night before ready next day no problem will use again
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BonnieSullivan
May 14, 2023
"Uniquely helpful"
Unusual item available at the Chalk Farm store, after fruitless searches online and at other retailers/stockists. Friendly and helpful staff. Excellent service; thank you.
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orangeelephant284
May 14, 2023
"Good forestside service and friendly staff"
Good service and friendly staff, I use toolstation mainly for all my kit for my self employed work
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AriannaAndrews
May 14, 2023
"Item unavailable"
Always prefer Toolstation but recently required 50m x 2.5mm armoured cable. Unfortunately you couldn't supply the the product you listed. None even in your warehouse. Hence went to your main competitor. Also purchased all the other items required to complete the project. Still prefer the staff at Toolstation.
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RogerHoffman
May 14, 2023
"Never got my item next day never using…"
Never got my item next day never using again zero stars
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orangeladybug421
May 14, 2023
"All OK except that maybe Toolstation…"
All OK except that maybe Toolstation shouldn't list an order as completed online until it's paid for and ready for collection.
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yellowgorilla911
May 14, 2023
"Whichever branch I go into the staff…"
Whichever branch I go into the staff are top class,very helpful and when you buy awkward items they usually give you a hand out with it
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whitelion407
May 14, 2023
"Good experience"
Good experience, quick turnaround, in out job done product did whst it said on the tin staff were polite and efficient nuff said bosh 😊 thanks
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blackbear361
May 14, 2023
"Straight forward walked in ordered had…"
Straight forward walked in ordered had what I needed in and out in less than 5 minutes 👍
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HeidiBeck
May 14, 2023
"Great customer service"
I usually order online and collect at a later date. On this occasion I collected supplies on my way to a job. The gentleman behind the counter was very courteous and helpful. Nothing was too much trouble. Thank you👍🏼
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wabj45
May 14, 2023
"Oh WHY I WE WAITING!"
Purchased Item 9-5-23 but told to would a next day delivery. Went to depot to collect next day Told it would be in now another next day, and so on. 13-5 23 still waiting!
The client I am working for not very happy with this situation.
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smallbutterfly800
May 14, 2023
"I just needed 2 rolls of insulation…"
I just needed 2 rolls of insulation tape on this visit.
As I walked into the shop, there was a display stand containing the material required. I picked up 2 rolls took them to the counter and paid. In and out within 2 minutes

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